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HRS Profile

HRS (Hospitality & Retail Systems) - the market leader in information technology for the hospitality industry in Central and Eastern Europe, Russia, Central Asia. Company's reputation as a reliable partner and competitiveness provide a high level of professional staff, compliance with international standards of quality, modern management methods, the efficiency of decision making and the use of innovative technologies in projects.

HRS was founded in 1990 by British enterpreneur Joanne Vaughan. Thanks to her progressive vision for the business potential of IT solutions for hospitality market, the small business project grew up and became well-known company. With one customer and a handful of employees, HRS set out on a path that transformed the world of information technology in hospitality market. Today HRS is an international company that offers its customers the full range of end-to-end solutions not only for hospitality industry, but for retail, stadiums, SPA & fitness.

Team

HRS team is our greatest asset! Each of our 270 employees has abroad understanding and deep knowledge of hospitality specific. 
The sum of our professional experiences in the industry contribute to our strength and drive our clients to success.
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About HRS

HRS is a leading and talanted IT company. We offer our customers the most innovative solutions and help to create their own future right now.

Our team consists of dedicated professionals whose commitment is to deliver projects efficiently and transparently. Whether we are dealing with a global corporate or an early-stage enterprise, our approach is to work in an informed and intelligent manner. 

Our growing presence and reputation proves that the market accepts and values HRS as competent and reliable partner.
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Clients

HRS client list consist of more than 2700 hotels, restaurants and stores both as members of the international and national networks, as well as independent.

Reviews

The best evidence of the high quality of our work - feedback from our customers.

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Irina Jangirashvili

Front Office Manager

On behalf of our team I would like to give you and your company a feedback for all the works you’ve done and express our sincere gratitude to Mikhail Muradian for his outstanding service.

His hard work and dedication really helped us a lot during the whole period.

He showed the highest level of professionalism and not only did his scheduled job, but exceeded our expectations.

We highly appreciate that even after end of all the trainings, Mikhail spent his precious time and went through all the issues and tasks, that figured out during and after Fidelio Live Support.

Thank you once again for everything and special “Thanks” for such a professional Fidelio Specialist.

You should be very proud to have Mikhail in your team!

A.V. Poveschenko

NSC Olimpiyskiy Director’s Deputy of Operation Activity

National Sports Complex "Olympic" (Kiev) is one of the most famous stadiums in Europe. We follow strict requirements to ensure the quality and reliability of operations. That is why a careful analysis of catering management systems defined the choice of MICROS-Fidelio solutions and HRS company.

HRS specialists executed all Micros 9700 implementation works in the shortest possible time. The professionalism of the company and its complex approach fully justified our choice and expectations. The highest technical level and easy use of Micros 9700 system as well as its reliability in the peak of stadium activity allow to recommend HRS as a reliable and qualified partner.

Tongqing Guo

Beijing Hotel Minsk, GM

We’d like to thank HRS for cooperation and understanding. We are fully satisfied with the high competence and professionalism level of HRS specialists engaged in support of the installed systems.

We hope to continue our successful cooperation and increase results of our work.

Beijing Hotel recommends HRS as a professional and reliable partner for efficient hotel and restaurant management by means of modern information technologies.

Bogatkin V.A.

CIO "We hereby confirm that the Company" HRS "is a business partner of the hotel complex" President-Hotel "in the introduction of modern information technologies. Hotel" President Hotel "made a thorough market research among different suppliers. Choosing JSC" HRS "was due to the criteria for an integrated approach to automation of the hotel, extensive experience in the market in Russia and the reputation of a reliable business partner.
The hotel complex "President-Hotel" Company "HRS" introduced an integrated automation system management of the hotel, from the LAN installation and supply of equipment to automate all areas of the enterprise: the service of reception and accommodation of guests, sales and event management, food and beverage, as well as accounting and inventory management.
During the time of the work of the staff showed a high level of professionalism and responsible approach to solving problems. Cooperation with JSC "HRS" is already bringing positive changes in the organization of the hotel complex "President Hotel", allows you to quickly manage accounting, keep records and accounts with resident to automate accounting and settlement system for logistics supply and service of food in the complex.
In addition, the firm "HRS" is committed to the training computer programs and retraining of the hotel complex. With this objective firm "HRS" coped successfully, allowing the hotel staff in a short time to move to an automated system of accounting and control of the complex.
Any claims hotel complex "President-Hotel" to a firm "HRS" does not have.

Ekaterina Goncharenko

Radisson SAS Lazurnaya Hotel, GM Deputy

Radisson SAS Lazurnaya Hotel has been cooperating with HRS for six years. Fidelio Front Office system, Micros 8700, HRS Back Office were installed in our hotel. During operation all HRS systems (which are Radisson SAS corporate standard) proved their efficiency. We can also confirm the professionalism and high qualification of HRS team carrying out installation and support of all systems. We can only give positive feedback about cooperation with HRS. 

Gyozde Eren

Hyatt Regency Kyiv, GM
During our cooperation HRS repeatedly proved its professionalism and ongoing effort to improve the support level of OPERA PMS, MICROS and Bartech systems installed in our hotel.

I would especially like to note:
 - careful attitude to us and understanding of our wishes and requirements;
 - positive dialogue in finding the best ways to implement a particular function;
 - professional, prompt and proper performance of work.

Territory

HRS has about 22 representative offices in the territory of Central and Eastern Europe, Russia & CIS, Central Asia.

Tallinn St. Petersburg Moscow Kyiv Sochi Tbilisi Yekaterinburg Novosibirsk Almaty Tashkent Vladivostok Minsk Baku Vilnius Rīga Kazan Prague Krasnodar Sofia Budapest Bratislava Zagreb

Services

HRS offers hotels, restaurants, stores and stadiums comprehensive management solution for all segments of business:

  • Do you have a small private company that does not require complex and expensive automation?
  • Do you have a multi-property enterprise with large chain of regional representative offices and need to provide your guests corporate standards?
  • You just need to see your income, to control the remains in warehouses, to understand the personnel costs and profitability of your business?
  • You need a system that is protected from tampering and misuse?
  • You do not want to depend on a complex system of control?
  • You do not want to overpay for features that you don't need?
  • You do not want to frequently change the hardware, because it ceases to support new operating systems and new versions of the software?

All these and many other issues are successfully resolved with the help of innovative technologies offered by HRS.

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Partners

HRS Group of companies is certified as Oracle Platinum partner, and also is the official distributor of Bartech, Knowcross, ATOSS, Meeting Matrix, HP on the territory of Central and Eastern Europe, Central Asia.

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