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KNOWCROSS is a guest service management solution for hotels to improve guest service and loyalty, manage guest complaints and improve staff productivity

KNOWCROSS is a comprehensive guest service management system which is currently deployed in over 25 countries at hotels belonging to brands like Kempinski, Hyatt, Oberoi, Sofitel, Raffles, Swissôtel, Shangri-La, Radisson etc.

  • Automatic allocation of guest service requests
  • Unified cross-department tracking of guest requests, complaints, and maintenance jobs
  • Supports multiple wireless messaging systems
  • Multilingual – supports over 180 languages
  • Dynamic escalations of unfinished/delayed jobs based on V.I.P level, Guest name, Company name, Country, Category and Location
  • Powerful reporting module with 25 standard reports and a tool to create custom reports

The HRS portfolio of products includes more than 50 integrated, end-to-end solutions for hospitality and retail industries. All our solutions, including integrated front office, back office, central and web-based solutions, are designed to optimize and streamline workflows, improve customer service, and increase the bottom line. We offer several deployment options, ranging from onsite installations to fully-hosted solutions.

KNOWCROSS solutions:

KNOW Service

KNOW Service automates the handling of guest requests, complaints and maintenance jobs, thus ensuring high quality service and high staff productivity. Requests and complaints are logged in either by hotel staff or directly by the guest using any interactive guest application. It brings efficiency to everyday tasks and even uses customised triggers to create automatic jobs and follow-ups in one central system.

KNOW Mobile

KNOW Mobile is the ultimate mobile application for hotel staff and managers. It integrates seamlessly with KNOW Service and KNOW Glitch and provides a reliable and cost-effective method to dispatch job requests. In addition to tracking all requests, complaints and glitches, users have instant access to PMS data.

KNOW Inspection

KNOW Inspection, the 21st century version of the traditional, paper-based checklist, allows hoteliers to conduct all inspections from a smartphone and have the completed inspections automatically mailed to management. Inspection reports are stored for future reference and can be analysed using powerful reporting tools.

KNOW Housekeeping

KNOW Housekeeping streamlines daily housekeeping activities resulting in double digit improvements in staff productivity, higher guest satisfaction and a massive reduction in the hotel’s carbon footprint. It receives data from and updates PMS in real time, and is complemented by powerful Android and iOS apps.

KNOW Glitch

KNOW Glitch allows hotels to capture, track, investigate and satisfactorily resolve service issues that inconvenience guests. Service breakdowns can be investigated and recovered while guests are still in the hotel, thus significantly reducing guest dissatisfaction.