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OPERA Enterprise Solution

The OPERA Enterprise Solution is a full-featured, integrated, web-enabled, multi-lingual and scalable suite of products consisting of modules for the hospitality industry.

Regardless of whether you are a resort or city hotel, a family-run bed and breakfast or a luxurious spa, a deluxe or a budget hotel – OPERA perfectly adapts to your needs. It offers hotel operators the ability to share information across multiple applications and properties on a single database. Its central modules include:

  • Central reservations systems for centralized guestroom booking
  • Sales force automation for centralized function space sales
  • Customer information system, the customer relationship management (CRM) package specifically designed for the hotel industry
  • Tools to manage the hectic food and beverage environment, that streamline complex operations.

The HRS portfolio of products includes more than 50 integrated, end-to-end solutions for hospitality and retail industries. All our solutions, including integrated front office, back office, central and web-based solutions, are designed to optimize and streamline workflows, improve customer service, and increase the bottom line. We offer several deployment options, ranging from onsite installations to fully-hosted solutions.

OPERA is not a single product, but a fully integrated suite of products

The easy-to-install system offers a wide range of configuration options and combines user-friendly modules into one comprehensive and integrated solution:

  • Customer relationship management
  • Property management
  • Revenue management
  • Conference and catering management
  • Materials control
  • Online booking
  • Quality management
  • And more

OPERA’s key benefits:

Accurate Guest Information

Tailored user interface to match your operations; demographic, geographic and acount history data for all profiles; Slice and dice the data to fit your needs.

Selling Made Easy

Single Screen Availability – sell the right rate to the right guest; Guest Preferences for reservation comments; dynamic rates; upsell features including packages on-the-fly.

Multi-Property

Reduce costs of hardware by having more than one hotel on one database; share or no share – decide what data to share with your sister hotels; roll-up reports for overall productivity.

Superior Guest Service

Agent friendly, feature rich Front Desk Dashboard; one button check-in; “click-n-drag” billing screens; Messages and Locations options; 24/7 Guest Service with a “no-down-time” Night Audit.

Reporting

Industry standard reports incorporating history and forecast; empower your users with effortless Report Writer; more reporting power with data extractions and mailings tools.

International Options

Multi-language principle and multi-currency accounting concept.

Designed to meet the varied requirements of any size hotel or hotel chain, OPERA Enterprise Solution will provide the tools to help you run your operation at a greater level of productivity and profitability than ever before.

The modular solutions can be seamlessly integrated with hotel applications at the property level to ensure the optimal flow of information and effective inventory management across all distribution channels.

Property Management System (PMS) 

At the core of the OPERA integrated solution is the OPERA Property Management System. The application is configurable to your specific requirements making it easy to use and to obtain fast, accurate, up-to-the-minute information for your individual hotel or in a complexed hotel environment running multiple properties off of a single Oracle database.

OPERA Sales and Catering (S&C)

OPERA S&C is the first system to incorporate non-traditional tools into the hotel sales and catering environment. With robust functionality inherited from the OPERA Property Management System, OPERA S&C includes the following tools: Customer Relationship Management; Guestroom and Function Space Management; Event Management; Sales and Lead Tracking; Catering Event Scheduling and Resource Sharing; Banquet Billing and Posting; Guest Room Inventory Control; Food and Beverage Menu Selection; Forecasting Tools; Analysis of Cost, Profit and Margin of all Business Opportunities; Enhanced Reporting Features.

Quality Management System (QMS) 

QMS is a task management and communication system designed to provide hotels with an integrated tool to schedule and track tasks, and to track preventive maintenance projects. QMS will be accessible via the OPERAPalm as well as via pager and voice recognition systems to remotely enter and receive updates. OPERA's Quality Management System provides hotel managers and every hotel employee with the tools that will keep service standards high, improve guest satisfaction, and ultimately increase revenues.

OPERA Vacation Ownership System (OVOS)

OPERA Vacation Ownership System offers specialized features for mixed-use properties that handle both condo units and hotel rooms. It includes contract-driven reservation management, automatic inventory rotation, and on-demand and scheduled financial statements. This powerful and integrated module enables easy management of the increasingly complex vacation ownership business, with owners given the option to join rental pools, obtain fractional ownership of a unit or simply just make use of the hotel services while staying in their own unit, and all options with a wide variety of ways to calculate that revenue sharing.

Revenue Management (ORMS) 

This revenue management tool is integrated with OPERA ORS and PMS. It provides both property based and centralized yield management. Functionality includes sophisticated group analysis, managing transients at the stay pattern level and "Hotel within a Hotel" revenue management. Additionally, the OPERA Revenue Management System is interfaced with the OPERA S&C to analyze the value of particular group business and maximize revenue.

OPERA Reservation System (ORS) 

The OPERA Reservation System (ORS) is the industry's first truly integrated, single image enterprise inventory system. This user-friendly system can be configured to suit any size hotel or central reservation office (CRO) environment. The most used ORS features are instantly accessible from anywhere in the system using keyboard "hot keys." In addition to guestrooms, your central reservations agents or global sales staff will also be able to centrally book function space providing your staff with the tools to accurately and quickly respond to customer requirements thereby saving time and increasing revenues.

OPERA Multi-Property

Opera Multi-Property's flexible implementation suits your needs whether it is to combine the data center or to perform activities across properties. Multiple properties are defined in one database to centralize hardware, manage maintenance and implementation but still maintain each property as an individual operation. In addition, centralizing the database properties can be defined to perform multiple functions across different properties.

OPERA Business Intelligence (OBI)

OPERA Business Intelligence (OBI) specifically meets OPERA customers’ needs and provides a complete analysis of business operations. OBI quickly gathers relevant data from OPERA properties ensuring that it is error-free, allowing ad-hoc queries, and presenting the data in a meaningful view for analysis. With OBI, hoteliers are provided the right tools from which to select and analyze the vast amount of information associated with running a complex organization.

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