The HRS portfolio of products includes more than 50 integrated, end-to-end solutions for hospitality and retail industries. All our solutions, including integrated front office, back office, central and web-based solutions, are designed to optimize and streamline workflows, improve customer service, and increase the bottom line. We offer several deployment options, ranging from onsite installations to fully-hosted solutions.
WFM is a unique retail solution
It helps you to meet the peaks and troughs in customer service demand with minimal impact on costs, improve your service levels and safeguard sales opportunities using reliable demand forecasts and precise workforce scheduling, whilst managing optimal costs.
Precise demand driven forecasting
Only high-quality demand forecasts can enable precise, demand-driven planning of your employees.
The Workforce Management Solution offers the use of both budget allowance for top-down or historical data for bottom-up planning as the basis for the requirement forecast. Taking into account trends, events and calendars, the demand forecast makes use of different drivers, such as sales or customer footfall.
The projected values can be changed manually if required, based on the forecast values against optimal staffing requirements as each interval is based on definable productivity targets determined, taking into consideration the minimum and maximum occupations, and thus ensuring the right staffing levels.
Personnel deployment planning without agreements
There is often a huge gap between the current staffing requirement and actual staff deployment, particularly with strong fluctuations in demand. The Workforce Management Solution provides planners with a real time dashboard displaying all relative information in a clear and comprehensive way, in order to adjust staffing requirements as and when required.
With the automatic deployment plan, suggestions for the optimal demand coverage are generated. This is achieved by taking into account parameters such as demand requirements, time accounts, qualifications, legislation and operational framework, known absences, availability or contractual target hours.
Automatic warnings appear to prevent you from breaching skill requirements and other defined rules. The use of the same database for employee scheduling and time and attendance ensures that data does not need to be input more than once ensuring the accuracy. This allows the impact on time and attendance and budgeted staff deployment costs to be taken into account as the plans are drawn up.
Take the quality of your planning to a higher level with the Workforce Management Solution whilst keeping your planning effort to a minimum.
Flexible time and attendance
Who worked where, when and is entitled to what overtime?
The time and attendance module within Workforce Management Solution reduces administrative effort and reduces the risk of error.
The system issues warnings if a booking is missing for example, or all leave has been cancelled or contracted hours have been exceeded or not met – this is especially important when managing part-time workers.
The online feature enables the head office to see which staff members are working in which branches at any given time.
All calculated hours including overtime can be transmitted to the payroll system automatically, once they have been validated and approved.
Modern standards, long-term investment security
The Workforce Management Solution offers tailored modules for all business scenarios no matter what the company size. The latest software architecture based on Java EE guarantees compatibility with current and future platforms and systems.
This level of independence holds your future decision options open and keeps your investment secure.