Hyatt Group appoints HRS Hospitality and Retail Systems as their Preferred Partner across Asia Pacific (including China)

February 01, 2021

1 February 2021, Singapore – HRS Hospitality and Retail Systems, Oracle’s largest hospitality partner worldwide, has been appointed as the preferred partner for the Hyatt Group, one of the world’s top hospitality companies, in Asia Pacific (including China).

The Hyatt brand is a global hospitality company made up of 21 premier brands, more than 950 hotel, all-inclusive, and wellness resort properties, located in 67 countries across six continents.

Steven Lee, Managing Director for Asia Pacific, HRS Hospitality and Retail Systems, commented, “This partnership stems from our pursuit of the Hyatt account in China when we first arrived in Asia Pacific’s biggest territory. I am extremely pleased that this partnership is at last bearing fruit. Securing this major account will certainly give us a boost in this important region.”

Specifically, HRS is the preferred partner to handle OPERA maintenance transition projects for all Hyatt properties in China, so far, we have successfully transitioned 58 of them. The first Hyatt property to successfully complete Oracle OPERA Property Management System installation was the Andaz Shenzhen Bay, this 220-room luxury boutique property went ‘live’ in December 2020.

Branden Li, Regional Vice President, Field Technology Services, Asia Pacific from the Hyatt Group remarked, “We value our partnership with HRS in Asia Pacific, and expect that it will bring further benefit to our properties and property owners in the region.”

Steven added, “Our expansion into China has been successful and has received great support from our customers. We look forward to further expanding our partnership with the Hyatt Group in the other countries within the Asia Pacific region, working on new installations, system upgrades, and value-added support services for Hyatt properties.  Our HRS team in Asia Pacific is also working towards adding more global hospitality brand names to our portfolio in this region.”


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