Value-Added Services

Global Expertise. Local Knowledge.

We provide a wide range of services offerings designed to meet specific needs of hospitality and retail customers who require maximum benefit from their hardware and software purchases from HRS.

Industry-leading Customer Service round-the clock

We know uptime is crucial to your business. Our professional and experienced support team is committed to delivering technical and operational support to our customers when analyzing needs, selecting and implementing solutions, and optimizing processes. Our flexible Service Agreements are designed to maintain the performance of your systems through access to expertise and critical support resources.

Our industry-leading customer service team is available round the clock to rapidly diagnose and resolve technical problems, as well as proactively plan for future support, with the goal of reducing your long-term maintenance costs.

Service Features

  • Preventative Maintenance
  • System Audit
  • Dedicated Technical Account Manager (TAM)
  • Disaster Recovery
  • Dataguard Synchronization

  • Webinars and recorded video of product sessions via HRS Academy
  • Certification program for users to ensure their knowledge is up to date
  • Additional services: Installation and Upgrades, User training, Configuration requests, Written instructions and Report customizations, Hardware Repair Services for Micros equipment

Benefits

Our service is designed to help you acquire consulting and training professional services in a simple but flexible manner. These services can be contracted to support any of your business requirements beyond the initial implementation of the systems of your HRS solution.

With skilled professionals in more than 40 countries and local infrastructure in every major region HRS delivers the industry’s leading customer support and professional services offering.

  • 24 x 7 x 365 Responsive Help Desk
  • 24 x 7 x 365 Telephone Hotline Access
  • Create support ticket via Web access/ Mobile application

  • English and local speaking teams
  • Full compliance with local financial and legal requirements
  • Monthly support performance statements

Contact

We would love to tell you more about HRS.

Just ask your regional manager to find out how HRS can help you to grow your business.

HRS Jacksonville
8535 Baymeadows Road, Suite 46
Jacksonville, FL, 32256
USA

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