Global Launch of the HRS Service Desk Mobile Application

June 19, 2019

HRS Hospitality & Retail Systems is delighted to announce the new HRS Service Desk mobile application. This product is being launched simultaneously to the 75 countries that are incorporated into the organization’s four key regions, namely, Eastern Europe & Central Asia (EECA), Europe, Middle East & Africa (EMEA), Asia Pacific (APAC), as well as the Americas. 

The HRS Service Desk mobile application has been designed to enable our customers to have rapid communication with the HRS technical support team, via the use of any iOS or Android device. It allows customers to create new tickets, check on their existing requests, and to receive real-time statistics anytime, anywhere. This application also offers multi-lingual support, dependent on the region where the app has been downloaded. 

Joanne Vaughan, founder, and CEO of HRS Hospitality & Retail Systems shared her vision, “HRS prides itself in not just being an IT solution provider but also as an innovative and proactive contributor to the Hospitality Industry. Our goal is to make our clients stronger and more efficient, enabling them to build successful businesses which are productive, profitable and sustainable. The launch of the HRS Service Desk mobile application is another advantageous and efficient tool to help our customers to achieve their business goals.” 

Howard Tse, Regional Managing Director for Asia Pacific added, “As a world leader in HoReCa IT solutions, the multi-lingual support function is a testament to our “Think Global, Act Local” approach. 

“This new mobile application puts the HRS Service Desk right in your pocket”, said Frank Wagner, Senior Director of Operations for the EMEA region. “We are streamlining the communication channel to our customers and giving them a far more holistic experience.” 

The HRS Service Desk mobile application complements the Value-added Support Services that are available in three different support subscription plans. These plans offer our customers the opportunity to gain the maximum benefit from their hardware and software.

Download the app: for Android Devices & for iOS Devices


For all media enquiries, please contact our team.

Please send your request to the following e-mail address.

HRS - Hospitality & Retail Systems
Kaiserswerther Straße 215
40474 Duesseldorf

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