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HRS (Hospitality & Retail Systems) are the market leader for information technology in the Hospitality industry throughout Central and Eastern Europe, Russia, Central Asia. The company has an excellent reputation for being a reliable partner with well trained and professional staff. It operates in strict compliance with international standards of quality, modern management methods, efficienct decision making, and uses innovative technologies in all of its projects.

HRS was founded in 1990 by British enterpreneur Joanne Vaughan. It was her vision too see the business potential of IT solutions in the hospitality market. Starting with just one customer and a handful of employees, HRS set out on a path that has transformed the world of information technology in the hospitality marketplace.

Today HRS is an international company that offers its customers the full range of end-to-end solutions not only for hospitality industry, but also for retail, stadiums, SPA & fitness.


The HRS team is our greatest asset! Each of our 350 employees is a specialist in their own area of the Hospitality industry.

It is our extensive industry experience which is our strength and helps drive our clients to success.

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About HRS

HRS is a leading IT company in the Hospitality industry. We offer our customers the most innovative solutions and help them to create their own future now.

Our team consists of experienced professionals who are commited to deliver customer projects efficiently and transparently. Whether we are dealing with a global corporation or a start-up business, our approach is to work in an informed and intelligent manner.

Our growing presence and reputation proves that the market accepts and values HRS as competent and reliable partner.


HRS client list consist of more than 3000 hotels, restaurants and stores, this includes: global and national brands as well as independents.


The best evidence of the high quality of our work - excellent feedback from our customers.



Irina Jangirashvili

Front Office Manager

On behalf of our team I would like to give you and your company a feedback for all the works you’ve done and express our sincere gratitude to Mikhail Muradian for his outstanding service.

His hard work and dedication really helped us a lot during the whole period.

He showed the highest level of professionalism and not only did his scheduled job, but exceeded our expectations.

We highly appreciate that even after end of all the trainings, Mikhail spent his precious time and went through all the issues and tasks, that figured out during and after Fidelio Live Support.

Thank you once again for everything and special “Thanks” for such a professional Fidelio Specialist.

You should be very proud to have Mikhail in your team!

A.V. Poveschenko

NSC Olimpiyskiy Director’s Deputy of Operation Activity

National Sports Complex "Olympic" (Kiev) is one of the most famous stadiums in Europe. We follow strict requirements to ensure the quality and reliability of operations. That is why a careful analysis of catering management systems defined the choice of MICROS-Fidelio solutions and HRS company.

HRS specialists executed all Micros 9700 implementation works in the shortest possible time. The professionalism of the company and its complex approach fully justified our choice and expectations. The highest technical level and easy use of Micros 9700 system as well as its reliability in the peak of stadium activity allow to recommend HRS as a reliable and qualified partner.

Tongqing Guo

Beijing Hotel Minsk, GM

We’d like to thank HRS for cooperation and understanding. We are fully satisfied with the high competence and professionalism level of HRS specialists engaged in support of the installed systems.

We hope to continue our successful cooperation and increase results of our work.

Beijing Hotel recommends HRS as a professional and reliable partner for efficient hotel and restaurant management by means of modern information technologies.

Bogatkin V.A.

CIO "We hereby confirm that the Company" HRS "is a business partner of the hotel complex" President-Hotel "in the introduction of modern information technologies. Hotel" President Hotel "made a thorough market research among different suppliers. Choosing JSC" HRS "was due to the criteria for an integrated approach to automation of the hotel, extensive experience in the market in Russia and the reputation of a reliable business partner.
The hotel complex "President-Hotel" Company "HRS" introduced an integrated automation system management of the hotel, from the LAN installation and supply of equipment to automate all areas of the enterprise: the service of reception and accommodation of guests, sales and event management, food and beverage, as well as accounting and inventory management.
During the time of the work of the staff showed a high level of professionalism and responsible approach to solving problems. Cooperation with JSC "HRS" is already bringing positive changes in the organization of the hotel complex "President Hotel", allows you to quickly manage accounting, keep records and accounts with resident to automate accounting and settlement system for logistics supply and service of food in the complex.
In addition, the firm "HRS" is committed to the training computer programs and retraining of the hotel complex. With this objective firm "HRS" coped successfully, allowing the hotel staff in a short time to move to an automated system of accounting and control of the complex.
Any claims hotel complex "President-Hotel" to a firm "HRS" does not have.

Ekaterina Goncharenko

Radisson SAS Lazurnaya Hotel, GM Deputy

Radisson SAS Lazurnaya Hotel has been cooperating with HRS for six years. Fidelio Front Office system, Micros 8700, HRS Back Office were installed in our hotel. During operation all HRS systems (which are Radisson SAS corporate standard) proved their efficiency. We can also confirm the professionalism and high qualification of HRS team carrying out installation and support of all systems. We can only give positive feedback about cooperation with HRS. 

Gyozde Eren

Hyatt Regency Kyiv, GM
During our cooperation HRS repeatedly proved its professionalism and ongoing effort to improve the support level of OPERA PMS, MICROS and Bartech systems installed in our hotel.

I would especially like to note:
 - careful attitude to us and understanding of our wishes and requirements;
 - positive dialogue in finding the best ways to implement a particular function;
 - professional, prompt and proper performance of work.


HRS operates more than 35 offices worldwide with headquarters in Singapore, Dusseldorf and Moscow.


HRS offers hotels, restaurants, stores and stadiums a comprehensive management solution for all segments of their business:

  • Do you have a small private company that requires complex and automation?
  • Do you have a multi-property enterprise, with large chain of regional representative offices, and need to provide your guests with corporate standards?
  • You just need to see your income, to control the inventory in your warehouse, to understand the personnel costs and profitability of your business?
  • You need a system that is protected from fraud and misuse?
  • You do not want to depend on a complex system of control?
  • You do not want to overpay for features that you don't need?
  • You do not want to frequently change the hardware, because it ceases to support new operating systems and newer versions of the software?

All these and many other issues are successfully resolved with the help of the innovative technologies offered by HRS.

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HRS Group of companies is certified as an Oracle Platinum partner. It is also the official distributor of Bartech, Knowcross, ATOSS, Meeting Matrix, HP, in Central/Eastern Europe, and Central Asia.