HRS provides integrated, end-to-end solutions to the hospitality and retail industries. All our solutions, which include: software, hardware, enterprise systems integration, consulting and support, make a difference to the business efficiency and environment that they operate in.
Integrated solutions for Retail business
Today’s retailers are faced with a new breed of customer and a new set of IT challenges. With more consumers comparing and buying products and services in stores, online and via mobile devices, they expect retailers to provide them with a fast, consistent and seamless 24/7 service across all channels. And if your organization can’t deliver, another retailer is just a click away.Sustainable competitive advantage in the marketplace can be gained through a deep understanding of consumer demands, supply chain planning and execution workflows.
Oracle Retail is a leading and international software developer specialising in versatile store, ecommerce and enterprise solutions. Its function rich solutions meet the challenges of the retail industry; enabling the introduction of new shopping experiences whilst at the same time providing resilience and efficiency.
Oracle Retail understands such critical success factors as: improving product availability and customer service, multi-channel and international capability, stable and reliable technology. Oracle solution’s success is based on the high quality of its software, long-term experience and knowledge of the market.
Retail solution benefits:
- Personalised cross-channel-experience
- Transparency, visibility, control
- Boost revenue and maximise margins
- Cost reduction
- Encourage brand loyalty
Retailers around the world use Oracle Retail POS systems to drive revenue growth, earn customer loyalty, enhance cross-channel visibility, and being able to control these operations in the back office. With a new Oracle point-of-sale solution in place, you will: please your customers, reduce training time, eliminate manual processes, and provide real time data to corporate systems and other points of service.
XStore POS is the flagship point-of-sale and store management solution. Robust, flexible, and scalable, Xstore utilizes a centralized database to provide outstanding customer service and cross-channel sales through a standard register or mobile device.
- Personalized interaction with each customer
- Easy and fast services, with a wide selection of built-in tools
- Seamless multi-channel integration
- Multisite support
- Operational efficiency and easy scalability
- Highly configurable solution without modifying source codes
Oracle Retail Customer Engagement
Oracle Retail Customer Engagement (ORCE) is a retail-specific, customer relationship management solution that unifies marketing planning and management, whilst providing the tracking tools your marketing team need to effectively manage their marketing initiatives.
From initial analysis, through to the implementation, execution and evaluation of results, ORCE lets you build and manage an unlimited number of campaigns and promotional activities from corporate headquarters to store level.
- Automatically tracks customer response rates
- Bases new programmes on known successes from prior initiatives
- Creates and manages multiple and simultaneous loyalty programmes
- Utilises gift cards to build revenue and control costs
- Monitors results during the course of a campaign as well as after its completion
- Performs trend and migration analysis
This workforce and productivity solution set offers a wide range of tools that enable you to plan more efficient use of resources and help to reduce costs. This ensures that the right people are in the right place to serve your customers, helping you to increase productivity.
This modular solution can easily and quickly customised to meet your specific needs and fully integrates to key retail systems, including POS, ERP and CRM. This enables you to maintain optimum staff levels across all your departments and locations. Its advanced capabilities include:
- Flexible planning based on specific business requirements whether that be store based or enterprise wide
- Forecasting staff levels using point of sale, customer or product-based drivers
- Automated schedule generation and deployment
- Accurate accounting of Time and Attendance information for payroll
- Comprehensive reporting including continuously alerts on actual performance allowing you to reset targets.
XBRi Lost Prevention
This is an exception-based reporting and loss prevention solution. This allows you to quickly and easily identify, track and respond to store events – everything from the highest sale by an associate to a potentially fraudulent return.
XBR® identifies trends associated with key performance indicators and automatically sends alerts to investigators or other designated personnel. Suspicious transactions can be identified at regional, store, departmental or individual level, regardless of whether the shrinkage is due to intentional fraud or innocent non-compliance.
For more information, please contact your HRS team!