HRS provides integrated, end-to-end solutions to the hospitality and retail industries. All our solutions, which include: software, hardware, enterprise systems integration, consulting and support, make a difference to the business efficiency and environment that they operate in.
Sports property management
Automation in a stadium differs greatly from that of a restaurant or an entertainment center. There are numerous sales outlets; new employees to be trained, and menu item versatility driven by various types of RVCs. All of these reasons make it difficult to use a regular point-of-sale system. However, there is still a need for proper catering at mass sports events and concerts, together with fast and accurate customer servicing.
The solution lies with the products that have been specifically designed for big locations. Simphony is one of them. It has proven to be successful at hundreds of stadiums in the USA and Europe, as well as in the CIS countries. This system copes perfectly with peak demands during match intervals when all of the terminals are experiencing full load. This is critically important since any decline in system performance will impact the speed of service, and as a consequence, the revenue.At the core of the system is its central software with terminals or POS touchscreens located in the sales outlets. All terminals are highly reliable and durable, easy to install and service, and designed for use in hotel and restaurant environment.
- Failure free operations of all infrastructure equipment at full load during match intervals;
- Fiscal mode offline operations in the event of a server or network infrastructure failing;
- Fiscal check printouts for clients;
- Stock sales control;
- Stock usage control;
- Reporting and various promotion plans.
Cashless payment systemIncreasing the quality and speed of customer service, as well as a cutting down on queuing time, are achieved through the integration of retail and noncash payment systems using Radio Frequency Identification (RFID) technology. The use of one card to make purchases, access a stadium, pay parking fees, and any other activity allows you to gather and analyze your clients’ activities. This demonstrates to sports fans that they are being treated as individuals.
Warehousing and inventory management
Thanks to these solutions you can manage purchasing, inventory and costing in the hospitality industry. They provide the information necessary for food and beverage management such as: cost of sales, effective revenue, stock on hand, order proposals and stocking requirements, all in real-time. Orders, purchases and deliveries are monitored automatically.
These systems are interfaced with Simphony and are closely integrated with accounting systems. User-friendly and simple in use, they do the online tracking of inventories by revenue centres, and once predefined minimal stock level is reached they will send alert messages to managers.
Reporting and analytics
Analyzing customer requirements is the basis for sales optimization. This is achieved by identifying the most popular items and selling only those that are in demand. Attracting sports supporters to arenas well in advance of the game will decrease peak loads and increase revenue. Dynamically varying sales prices can help make this happen.
Simphony can be configured to apply specific sales rules. For example, two hours before the match begins the prices are at their lowest. One hour before the match, the prices go up. During the intervals they are at their peak, before dropping to their lowest point when the match is over. Prices on the video displays mounted above fast food sales outlets are changed simultaneously by the system.