HRS Hospitality & Retail appoints Sue Randall as Director of Product Management TNG

July 06, 2021

July 6th, 2021 - HRS Hospitality & Retail Systems are delighted to announce the appointment of Sue Randall to the position of Director of Product Management TNG.

Sue Randall for HRS Hospitality & Retail Systems

Sue has 16 years of experience managing the spa and guest activities software product for Canyon Ranch’s multiple properties and cruise ships, working directly with the development team  to drive product requirements and enhancements.

Prior to Canyon Ranch, she spent more than 5 years in the North American luxury spa space, installing spa and retail software at such properties as Ritz-Carlton, Pinehurst and Kohler Waters Spa.

In her new role, Sue will have a global responsibility for our TNG solution portfolio. She will look after the overall roadmap and positioning of TNG including strategic alignment to the market and our customers. With Sue’s expertise in the resort, spa and wellness industry she will not just infuse new ideas and innovation but also help to expand our market coverage in the various segments.

Daniel Krisch, HRS’s Senior Director of Hospitality Strategy and Solutions Management: “TNG is a very comprehensive solution for Guest Activities, Loyalty, Ticketing and much more and one of the most important products in our portfolio. With its already global reach and potential, I am delighted that Sue is joining our team to help growing our business and elevating this solution to the next level.”

“I believe that HRS, and specifically the TNG product, has an opportunity to become the industry leader in spa and retail software, starting by building on our far-reaching market knowledge and listening to our clients,” said Sue. “Joining HRS is an exciting opportunity to utilize more than 20 years’ experience in the North American spa market. I am looking forward to working with such a dynamic international team!”


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